OHIP Billing Guide🩺 ServicePublished 2026
C720

C720 OHIP Billing Code: Comprehensive Occupational Medicine Consultation

The C720 code covers comprehensive occupational medicine consultations for hospital in-patients, including thorough assessments related to occupational causes or return-to-work planning.

For Ontario Physicians & Billing StaffOHIP Schedule of Benefits Reference342.25 CAD~4 min read

1What Is the C720 OHIP Code?

The C720 billing code refers to a Comprehensive Occupational Medicine Consultation provided to hospital in-patients. This service is meant for patients whose illnesses are being assessed for occupational causes or who require planning for their return to work while admitted.

Comprehensive consultations under this code require a minimum of 75 minutes spent in direct patient contact. The code is intended for complex cases requiring a specialist's evaluation and recommendations before discharging a patient back to their work environment.

Physicians can often overlook billing C720 due to its specific requirements regarding patient settings and time documentation, leading to adjustments to lesser paying fees if not correctly adhered to.

2Related Codes

CodeNameFrequencyDescription
A720Comprehensive occupational medicine consultationOne service per two consecutive 12-month periodsEquivalent service for outside hospital in-patient settings.
A725ConsultationNo frequency restrictions mentionedA general consultation under Occupational Medicine.
A726Repeat consultationAs required under repeating circumstancesUsed for follow-up consultations.
A925Limited consultationNo frequency restrictions mentionedA shorter, less comprehensive consultation.

3Eligibility Requirements

Eligibility Requirements for C720

To be eligible for C720 billing:

  • The consultation must be provided by a specialist in occupational medicine to an in-patient in a non-emergency hospital setting.
  • The physician must spend a minimum of 75 minutes in direct contact with the patient.
  • A comprehensive consultation includes a full assessment and preparation of a report with findings and recommendations related to the occupational aspect of the patient's condition.
  • The service is billable only once per two consecutive 12-month periods per patient per physician per diagnosis, unless the service qualifies for increased frequency as specified (e.g., hospital inpatient or ER settings).
  • The C720 can also be rendered as C720A for virtual care, but only through video consultation.

4What Your Clinical Note Must Show

1Time Documentation

Ensure time documentation is rigorous.

  • Record start and stop times in the patient's permanent medical record.
  • Verify 75 minutes of direct patient contact is met.
2Consultation Report

A thorough report must be prepared and filed.

  • Include findings, opinions, and recommendations.
  • Provide report to the referring healthcare provider.
3Referral Documentation

Maintain a copy of the consultation request.

  • Store referral request signed by the referring provider.
  • Identify both the consultant and referrer name and billing numbers.

5Weak vs. Strong Note Examples

The strong note succeeds because it details the consultation length and key elements discussed, ensuring compliance with billing requirements.

Weak Note

Patient seen for comprehensive consultation. Various occupational factors considered.

Strong Note

Consultation involved detailed occupational assessment, lasting 80 minutes. Diagnostic focus on work-related musculoskeletal issues.

  • Start time: 09:00 AM, End time: 10:20 AM.
  • Report sent to referring physician with detailed findings and return-to-work recommendations.

6Common Reasons This Code Is Missed

1
Incorrect Time Documentation
Failure to log specific start and stop times results in denied claims.
2
Inadequate Report Completion
Report lacking comprehensive findings and recommendations can cause billing issues.
3
Exceeding Frequency Limits
Billing more than permitted within 24 months without appropriate situation leads to rejections.
4
Virtual Billing Format Error
Attempting to bill for virtual consultation without using video (voice-only) can result in claims being denied.
5
Insufficient Referral Documentation
Not maintaining a proper copy of the referral request could result in claim reductions.
Document C720 correctly — every time
Empathia's templates automatically structure your notes to capture every required element for audit-proof billing.

8Frequently Asked Questions

Can I bill C720 for a consultation via telephone?
No, C720 must be rendered via video for virtual service eligibility.
What is the base rate for C720?
The base rate for billing C720 is CAD 342.25.
What types of patient cases are suited for a C720 consultation?
Cases involving assessment of occupational causes for hospital in-patients or planning for return-to-work are suited.
Why would an occupational medicine specialist need to reassess a patient with an unchanged diagnosis?
For hospital in-patients, a second consultation might be necessary if the occupational aspects have altered the patient's capacity for work.
How should I document a C720 consultation’s outcomes?
Outcomes should be documented in a report detailing findings, opinions, and workplace recommendations.
In what scenarios may a Comprehensive Occupational Medicine Consultation be repeated within 24 months?
Consultation may be repeated if the patient is a hospital inpatient or in the Emergency Department more than 12 months after the initial consultation.
How does referral from a nurse practitioner differ from a physician referral for C720?
While both are acceptable, the specialist report must still align with the referral’s complexity outlined by either health provider.
What could justify using C720 over a regular consultation code?
The complexity of evaluating occupational causes or managing intricate return-to-work plans will justify C720 over regular consultation codes.
Disclaimer: This article is intended as a general educational resource for physicians and billing staff. It does not constitute billing advice or a definitive interpretation of the OHIP Schedule of Benefits. Always verify current billing codes, eligibility criteria, and documentation requirements directly against the official Schedule of Benefits or consult with a qualified medical billing specialist.
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