How Dr. Susan Kuo Saved 2 Hours per Night on Charting & Bill Codes
By: Empathia Editorial Team
June 13, 2025
Dr. Susan Kuo knows what it means to wear multiple hats. Between managing a bustling family practice, working in long-term care, and mentoring medical students, her days are packed. But like many clinicians, it was the evenings, spent catching up on charts and billing, that were draining her the most.
That all changed when she started using Empathia.
🩺 The Challenge: Endless Admin After Hours
“I was spending at least an extra 2 hours per night on charting and billing after a long day at work.”
Dr. Kuo’s schedule includes:
Clinic appointments
Hospital rounds
Four long-term care facilities
Teaching responsibilities
On paper, it’s impressive. In practice, it was exhausting. Each day ended with stacks of unfinished notes and unbilled encounters, leading to late nights, fatigue, and dwindling personal time.
🧠 The Solution: AI-Powered Workflow Support
Dr. Kuo implemented Empathia into both her in-person and telehealth workflows.
She uses it 3 days/week in clinic
And 2 days/week for virtual care
What made the biggest difference?
Empathia’s ambient voice-to-note generation, smart billing summaries, and multilingual support.
“I work in a suburb with 70% Mandarin and Chinese speakers. Empathia is one of the only AI tools that understands multiple languages well.”
This ensured accurate documentation for her diverse patient population, without needing to rephrase or backfill notes later.
⏱️ The Result: 2 Hours Saved Per Night
With Empathia:
90% of charting and billing is now done during office hours
Evening documentation time has been cut by over two hours per day
She now spends that time with family or on recreational activities
“It’s given me my evenings back. I can actually unwind at the end of the day instead of catching up on paperwork.”
🔁 Bonus Impact: Better Notes, Better Billing
Dr. Kuo also noticed:
Fewer missed charges due to incomplete notes
Smoother claims submissions thanks to more consistent documentation
Less cognitive strain after clinic hours
✅ Takeaway for Clinicians
Whether you’re working across multiple settings like Dr. Kuo or just trying to cut down your after-hours admin, AI can play a meaningful role in restoring work-life balance.
