Beyond Transcription: Why Empathia's Smart Edit, Telemed, and Local 24/7 Support Make It the Preferred AI Scribe for BC Clinicians

December 2025

The Need for Differentiated AI Scribing in BC

While AI Scribes are becoming the new standard in clinical documentation across BC Health Authorities, not all solutions are created equal. Empathia distinguished itself in the province-wide pilot by offering key feature differentiators designed to meet the unique needs of BC's diverse clinical environments—from the high-volume acute care in VGH to the remote sites in Northern Health.

Our Vancouver-based team is proud to offer 24/7 live support, coupled with advanced product features that help clinicians save 1-2 hours per day.

✨ Note Customization and Smart Edit

Empathia's strength lies in its ability to adapt to your charting style, not the other way around. This is driven by our unique features:

Deep Note Customization: We offer highly flexible settings that allow clinicians to produce accurate, readable, and shareable notes consistent with individual preferences.
Specialty Templates: Access a rich library of templates tailored for various specialties, ensuring the documentation structure meets specific clinical standards.
Dictation + Transcription: Empathia supports highly accurate dictation and transcription, significantly reducing the need for extensive post-encounter editing.

📞 Seamless Telemed & Hybrid Workflow Support

Recognizing BC's expansive geography and reliance on virtual care, Empathia provides comprehensive tools for hybrid practice:

Built-in Telehealth (Phone + Video): Our platform includes integrated telehealth capabilities with automated summaries, essential for clinicians managing large catchment areas or mixed workflows.
Offline Usage: Crucial for rural settings or areas with unreliable Wi-Fi (like parts of Island Health or Northern Health), our app and extension can be used offline, with notes syncing automatically when connection is restored.

📊 Clinical Intelligence AI Tools

Beyond simply documenting the current visit, Empathia provides tools that improve overall continuity of care:

AI Chart Prep: Get quick summaries of prior visits and patient history before you even walk into the room.
Comprehensive Output: Generate referral letters, consult summaries, and even assist with form-filling directly from your notes.
Multi-Provider Team Workflows: Facilitate clear communication and consistency across complex care teams, which is vital in high-volume hospitals like Surrey Memorial or Royal Columbian.

🏥 Local Support & Onboarding

We are committed to the success of every BC clinician. This is why we offer Vancouver-based, hands-on support:

24/7 Live Support: Our local team ensures you get immediate help whenever you need it.
Onsite Onboarding: For clinics needing deeper integration, we offer personalized 1:1 onboarding and group department sessions, both virtually and onsite.
Learning Resources: Access our dedicated tutorial and guide page and benefit from our series of nearly 10 webinars covering specialty-specific setups.

🔗 Get Started with the BC Preferred Rate

Clinicians from all eight BC Health Authorities are eligible for the $50/month Premium Plan.

Remember: To make sure you can receive essential onboarding information and follow-ups through email.

Start saving 1-2 hours a day and secure the best rate in BC!

Access our BC Trial Page: https://community.empathia.ai/empathia-in-Scribe-BC

Enjoy your free trial and sign up here: https://care.empathia.ai/sign-up

Book your 1:1 personalized onboarding session today: https://calendly.com/d/crqm-yss-3xs/personalized-1-1-onboarding.