Case Study: How Dr. Daisy Dulay Uses Empathia to Streamline Cardiology Care

When it comes to complex care environments like cardiology, documentation is just as critical as clinical care. For Dr. Daisy Dulay, a cardiologist practicing across virtual and rural settings, Empathia has become more than a note-taking tool, it’s an essential partner in improving her clinical workflow.

From Scribeberry to Structured Efficiency

Dr. Dulay first discovered Empathia through a broader initiative with Doctors of BC. Having tried other AI tools like Scribeberry, she quickly realized Empathia offered something different, not just a new interface, but a real sense of community and support.

"At the time, I was using Scribeberry mostly, and then it was like — oh, this is new. What I found really helpful was the idea of a community of practice. Even if you were using another AI, people could connect and say, 'Hey, is anybody seeing this issue?' It was nice to have that kind of support."

Supporting Cardiology-Specific Needs

As a specialist, Dr. Dulay’s workflows don’t always fit into typical primary care documentation models. Empathia’s flexibility, from pre-visit intake to custom summaries, gives her the adaptability she needs.

"What’s been really helpful is being able to get the pre-clinic information done early. It just helps me organize my note and prep a lot faster. Also, diarization — in my situation, it’s really helpful, especially if there’s multiple people in the room."

Whether preparing complex cases in advance or documenting multiple perspectives during a collaborative visit, Empathia enables a seamless flow.

Seamless Support in a Rural and Virtual Setting

Dr. Dulay frequently consults with patients in rural communities including First Nations clinics and outreach settings like Northern Health. She highlighted how useful Empathia has been in creating structure and reducing post-visit admin burden, especially when traveling or working virtually.

"It’s a game-changer for rural care. I’m often juggling virtual visits, patient caregivers, and team members all in one consult. Having Empathia diarize speakers, summarize the visit, and generate next steps. It keeps things from falling through the cracks."

Quick Access to Radiology Requisitions & Documentation

Another benefit? Empathia helps Dr. Dulay quickly create documentation beyond just SOAP notes. She regularly uses the system to generate structured rationales for tests and radiology referrals.

"If I need to create requisitions, like for radiology, I can just say, ‘Please summarize and pre-sentence a rationale for doing a CT scan,’ and it does. It creates the efficiency and also supports my workflow if I’m running behind."

What Set Empathia Apart: Responsive Team, Real-Time Feedback

Dr. Dulay emphasized that what truly sets Empathia apart is not just the technology, it’s the people behind it. She praised the Empathia team’s responsiveness and willingness to adapt the product based on clinician input.

"I’m really picky about my notes. I have a medical-legal and patient safety lens, so I’m meticulous. When I ran into issues, I’d message Celine, and she’d respond quickly. I’d say, 'Hey, this isn’t working,' and it would be fixed fast, that kind of support really stands out."

"What’s different about Empathia is that my feedback is actually implemented. It’s not just received and shelved, it turns into product improvements. That’s something I haven’t seen elsewhere."

A Stronger Workflow for Specialists

From pre-charting to follow-up summaries, Empathia supports every phase of Dr. Dulay’s documentation process. It allows her to focus more on patient care, spend less time on admin, and feel confident her notes reflect the complexity of her specialty.

"It’s not just about saving time, it’s about feeling supported in the work I do. Empathia helps me deliver better care."

If you’re a specialist looking for a more intuitive, structured way to manage documentation, Empathia is here to help.