From Intake to After Visit Summary: Empathia’s End-to-End Flow 🩺➡️📄

By: Empathia Editorial Team

February 22, 2025

Clinicians shouldn’t have to patch together multiple tools just to get through one patient encounter. With Empathia, your workflow stays connected from start to finish — from intake and documentation to referrals, summaries, and billing.

Let’s walk through what a fully integrated encounter looks like with Empathia AI.

Step 1: Start with a Smart Intake ✍️

Using Smart Summary, you can scan any pre-visit documentation — referral letters, lab results, patient histories — and instantly generate a clean, structured Draft Encounter.

No more digging through PDFs or copying notes from old EMRs. Just upload, summarize, and go.

👉 Learn more about Smart Summary

Step 2: Document the Visit in Real Time 🧠

During the encounter, use Empathia’s:

• AI Scribe to generate SOAP notes or custom formats

• Smart Edit to refine your note style, structure, and content

• Consult Copilot to guide assessments and meet compliance requirements

With every click, Empathia supports your workflow instead of slowing it down.

Step 3: Apply Personalized Templates

Bring consistency and speed to your documentation using Template Pro:

• Specialty-based templates

• Chronic care templates

• Minor ailment follow-up formats

• Custom sections and re-organizable structures

Build once, reuse often, and make every note feel like your own.

Step 4: Ensure Accuracy with ICD Code Integration 📊

Accurate coding is critical for diagnosis, billing, and reporting. Empathia AI simplifies this by helping you:

• Auto-generate ICD codes during your documentation

• Choose between ICD-9, ICD-10, or region-specific systems

• Reduce coding errors and streamline reimbursement workflows

How to Access It:

1. Click "Note Settings" on the left panel

2. Navigate to the "ICD Code" section

3. Choose your preferred code system (ICD-10, ICD-9, or country-based codes)

It’s fast, reliable, and built into your note workflow — no toggling required.

Step 5: Generate After Visit Summary & Patient Handout 📄

Once your note is complete, you’re just a click away from closing the loop:

• Create a patient-friendly After Visit Summary (AVS) in any language

• Include medication instructions, follow-up details, and key takeaways

• Use templates to standardize AVS formatting across your clinic

Everything you generate is ready to print, email, or upload to your EMR.

Step 6: Add Referral Letters or Supplementary Notes

Need to share the case with another provider or submit insurance paperwork?

• Use your finalized encounter to instantly generate referral letters

• Add disability notes, medication appeals, or administrative forms via Supplementary Notes

No double entry. Just click, generate, and send.

The Empathia Difference 💙

What used to take multiple tools, multiple clicks, and too much time now happens in one smooth, integrated flow:

✅ Intake →

✅ Charting →

✅ Coding →

✅ Summary →

✅ Referrals →

✅ Done.

Empathia brings it all together — so you can move faster, document better, and get back to what matters most.

👉 Start your free trial or reach out to support@empathia.ai.

Because clinical care should be seamless and so should your tools.