Onboarding Done Right: What Empathia’s Team Does Differently
By: Empathia Editorial Team
March 28, 2025
When you’re already pressed for time, learning a new tool can feel like just another burden. That’s why at Empathia AI, onboarding isn’t just a walkthrough, it’s a personalized, specialty-aware, human-supported journey designed to get you charting faster in days, not weeks.
Here’s how our approach stands out.
👩⚕️ 1. We Start With Your Specialty
No two doctors chart the same way and we’re not trying to change that. From day one, our onboarding team:
Asks what visit types and workflows matter most to you
Loads your dashboard with templates specific to your specialty
Helps you build macros or preferred phrasing so the AI sounds like you
Whether you’re in family medicine, allergy, urgent care, or psychiatry, we’ve onboarded specialists across the board.
🧠 2. Live Training, Not Just Tutorials
You’ll never get a generic training video and be left to figure it out. Instead, we offer:
1:1 onboarding calls with our clinician-trained success team (some of which are trained MDs!)
Guided setup of templates, dictation workflows, and integrations
Answers to your specific questions, EMR compatibility checks, and tips
🛠️ 3. Workflow Integration, Step by Step
We make sure you’re set up for your unique workflow, whether you chart live during visits, dictate after hours, or need to prep pre-visit summaries.
Our team helps you:
Decide when to use Empathia in your patient flow
Sync with your EMR (like Accuro, Plexia, OSCAR, etc.)
Export documentation directly or via copy/paste (with formatting tips)
📈 4. Usage Coaching & Support
Our work doesn’t stop after the first login.
Get weekly check-ins to ensure you’re hitting your time-saving goals
Join live Q&A sessions or request additional support any time
Explore specialty optimization, like EMMA training or advanced macros
💬 What Our Users Say
“The team that work at Empathia is very responsive to suggestions and helps tailor the software to our needs. Thank you for making my life easier!”
– Dr. Carol Dou
🩺 What Does a Medical Scribe Do?
Traditionally, a medical scribe handles real-time note-taking and documentation support. Empathia AI takes it further, with automation, clinical logic, and intelligent workflows personalized for you. Our onboarding ensures you’re equipped to get the most out of it - immediately.
🚀 Get Started With Support That Cares
Ready to try AI documentation without the stress of starting over?
💬 Or schedule a 15-min walkthrough with our onboarding team here
