🚀 Onboarding That Works: How Our Team Supports You From Day One
By: Empathia Editorial Team
May 26, 2025
Starting with a new tool shouldn’t feel like starting from scratch, especially when your day is already packed with patients, charting, and clinical decisions. That’s why onboarding at Empathia AI isn’t an afterthought. It’s a core part of how we help you succeed.
Whether you're a solo physician or a multi-site clinic, our team is here to ensure that Empathia fits your workflow, your style, and your practice from day one.
🧭 What “Good Onboarding” Actually Means at Empathia
At many software companies, onboarding means a link to a help center. At Empathia, it means:
A real human showing you how to use the product
Specialty-specific support
Customization that mirrors your current documentation style
Follow-up to make sure you’re seeing results
You’re not just “getting started”, you’re getting integrated.
🗓️ Day One: You Get a Personalized Welcome + Setup Call
Right after you sign up, you’ll receive:
A welcome email from your onboarding specialist
A link to book a 15-minute setup call on your schedule
Optional tools like our “perfect note” upload form to match your documentation style
During the setup call, we:
Walk you through your first recording
Show you how to customize your note structure
Review any specialty templates or macros you might need
Answer every single one of your questions (even the ones you think are “small”)
No pressure. Just a guided, fast path to success.
📝 Want It to Match Your Existing Notes? We’ll Do That.
Already have a way you like to chart? Great.
Just send us a sample, and our team will:
Build your custom template inside Empathia
Match your phrasing, tone, and structure
Set it as your default style for future notes
Whether you’re a bullet-point SOAP note person or a narrative consult writer, we’ll make sure Empathia works the way you already do.
💡 Early Days: Your First 5–7 Encounters Are Key
Here’s what you can expect in your first week with Empathia:
Day | What You’ll Do | What We Support |
|---|---|---|
Day 1 | Record your first note | Live demo or guided walkthrough |
Day 2 | Try different encounter types | Upload your sample notes for template matching |
Day 3 | Join a check-in call if you need support | We help you tweak style or formatting |
Day 4–5 | Start using Smart Style | AI begins adapting to your edits |
Day 6–7 | Feel confident using Empathia independently | We’re still here if you need anything |
📈 Users who record 5+ notes in the first 7 days are 70% more likely to adopt Empathia long-term.
👩⚕️ Designed for Real Clinical Workflows
We know onboarding isn’t just about features—it’s about fit.
That’s why we offer:
Specialty-specific templates (ENT, cardiology, family med, psychiatry, etc.)
Chrome extension walkthroughs
Mobile recording tutorials
Bilingual note generation support (e.g., English-Spanish)
Integration help for clinics using Accuro, OSCAR, or Plexia
Whether you're using Empathia for complex consults, intake interviews, or same-day follow-ups, your first notes will be clean, compliant, and EMR-ready.
🛠️ Common Customizations We Offer in Onboarding
Change how your Plan section is formatted
Add signature blocks and titles
Add macros for repetitive phrasing or frequent referrals
Set your default template (e.g., New Consult, Telehealth Follow-Up)
We’ve seen hundreds of note styles—and we’ll match yours exactly.
🎯 Onboarding That’s Meant to Stick
We don’t just want you to try Empathia. We want you to love it and that starts with an onboarding process that’s built for busy clinicians, not tech-savvy power users.
We know how you work. We’ve built Empathia to work with you.
❓ Frequently Asked Questions (FAQ)
How long does it take to onboard with Empathia AI?
Most clinicians are fully onboarded in under 15 minutes. Either setup the tool yourself or book a call with our physician experience specialists! Our setup call walks you through your first note and many users start documenting immediately afterward. We also offer follow-up customization and support.
Can I use my own note format or template with Empathia?
Yes! If you have a preferred note format, simply upload a sample during onboarding. Our team will recreate it inside Empathia so your AI-generated notes match your clinical style exactly.
Do you offer templates for different specialties?
Absolutely. We offer templates for family medicine, psychiatry, cardiology, ENT, allergy & immunology, and more. Templates are structured around common encounter types - new consults, follow-ups, procedures, and telehealth visits.
What support is included during onboarding?
Every new user receives a personalized welcome email, access to a 15-minute setup call, and the option to have custom templates configured. You’ll also receive early usage tips and product walkthroughs tailored to your specialty.
Still have questions after the 15 minute call? Don’t worry, our team is there to support you every step of the way. Feel free to schedule additional time or follow up via email or phone.
Do I need to integrate Empathia with my EMR to use it?
No integration is required. Empathia generates notes that are copy/paste-ready for popular EMRs like Accuro, OSCAR, Plexia, and others. You can use Empathia immediately via Chrome extension, desktop, or mobile.
