Family Medicine Spotlight - How One Family Physician Replaced Dragon Dictation and Boosted Workflow Efficiency with Empathia
Clinic Snapshot
Provider Name: Dr. Yatish (Khadija) Kotecha
Specialty: Family Medicine
Clinic Name: Assiniboine Medical Clinic
Clinic Size: 20+ Provider
Location: Canada - Manitoba
Care Setting: Hybrid (In-person + Telemedicine)
Common Note Types: SOAP notes, referral letters, physical exam summaries, telemedicine encounters
Background
Dr. Kotecha is a family physician who manages a busy hybrid practice, balancing in-clinic visits with telemedicine consultations. Her existing workflow involved using Dragon dictation software, but she found it expensive, inefficient, and dependent on manual typing.
“I used to spend so much time fixing small details after dictation — it just slowed me down.” — Dr. Kotecha
She began exploring AI-based alternatives that could help capture notes more efficiently without interrupting the natural patient flow during exams or phone consultations.
Challenges Before Empathia AI
Manual Documentation — Needing to dictate patient interaction after the visit.
Repetitive Dictation Tasks — Reliance on traditional dictation software required constant manual corrections.
“I had to open the app manually for every patient — it just wasn’t practical during a full day of visits.”
Implementation & Workflow Adaptation
Jake guided Dr. Kotecha through a hands-on setup of both the Empathia mobile app and Chrome extension, focusing on optimizing the workflow for in-clinic and telemedicine encounters.
They covered:
App optimization — Quick access for each visit and recording through mobile or desktop.
Template creation — Building and customizing physical exam templates to fit her note style.
Dictation and merging — Adding and editing recording chunks for complete, polished notes.
Referral letter automation — Using bracket placeholders to auto-insert patient-specific details.
Telemedicine integration — Setting caller ID and recording phone encounters directly from the Empathia app.
“I like that I can still summarize findings the way I want — the template just fills in the structure for me.”
“It’s impressive how accurately it handles medications and dosages.”
Top Features Used
AI Dictation: Merge recordings and edit seamlessly without retyping.
Template Builder: Customizable for physical exams, referrals, and follow-ups.
Empathia AI Chrome Extension: Enables direct dictation and editing on desktop.
Telemedicine Call Recording: Automatically records calls with caller ID integration.
Medication Management: High accuracy in drug names and dosage recognition.
The Impact
After implementation, Dr. Kotecha found that Empathia significantly reduced her manual documentation time, while maintaining her preferred summarizing style. The telemedicine integration allowed her to manage calls, charting, and documentation in one place — a major improvement over her previous tools.
“It’s just smoother now — I can do my calls, document, and edit without switching apps.”
“I’m much happier not having to correct dictations every time.”
Conclusion
With Empathia AI, Dr. Yatish (Khadija) Kotecha transformed her documentation workflow, replacing traditional dictation tools with a modern, integrated system that fits both her in-person and virtual care routines.
The result: less typing, smoother visits, and higher documentation accuracy — all while keeping patient interactions natural.
“Empathia saves me time every day. It finally works the way I work.” — Dr. Kotecha
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