Cutting Through Hospital Paperwork: How Empathia AI Supports Dr. LeBlanc’s Daily Workflow
Clinic Snapshot
Provider Name: Dr. Manon Denis-LeBlanc
Specialty: Hospital-Based Medicine / Internal Medicine
Clinic Name: St-Isidore MÉDICAL
Clinic Size: Medium (Multidisciplinary Team Environment)
Location: Canada (Ontario)
Care Setting: In-hospital and hybrid (rounds + virtual)
Team Setup: Consultant with multidisciplinary team (residents, nurses, specialists)
Common Note Types: Consult notes, inpatient updates, multidisciplinary summaries, Disability Tax Credit forms
Background
Dr. Manon Denis-LeBlanc practices in a hospital environment that demands detailed, structured documentation — from inpatient rounds to complex multidisciplinary meetings. Her documentation needs extend beyond standard SOAP notes to include team consultations, results summaries, and ongoing patient updates.
“I need to capture results, consultations, and team discussions — not just patient encounters.” — Dr. LeBlanc
When exploring AI scribe options, she was particularly interested in a tool that could adapt to a hospital’s dynamic workflow, handle multilingual note generation, and support both clinical and administrative documentation, including government forms.
Challenges Before Empathia AI
Cumbersome Hospital Workflows: Difficulty documenting multi-provider discussions and consult updates.
Manual Form Completion: Time-consuming process for Disability Tax Credit forms and other non-EMR PDFs.
Fragmented Tools: Balancing between different systems like Meditech, TELUS PS, and Teams telemedicine caused workflow disruptions.
How Empathia AI Fits Into the Workflow
The Discovery
Dr. LeBlanc connected with Empathia through a guided onboarding session led by Jake, exploring how the system could support hospital documentation, telemedicine workflows, and InfoWay program activation.
“It’s quite different from other scribing tools — I like that it can capture my meetings and consultations too.”
Implementation & Workflow Adaptation
Jake demonstrated Empathia’s flexibility across devices — showing how both phone and laptop recordings can capture team rounds or consults, and how to safely stop and save recordings to prevent data loss.
They reviewed:
The Empathia Chrome Extension for cropping screen-based recordings.
Dictation and Smart Edit features for updating patient lists, labs, and ongoing problems.
How to create custom templates from existing notes or build new ones for follow-ups like diabetes care.
Using French language settings for bilingual documentation.
“I really like being able to create my own templates — it’s so much easier to reuse notes the way I want.”
“It’s great that I can do this in French too.”
Top Features Used
Template Builder: Create and save structured medical note templates from past encounters.
Dictation + Smart Edits: Quickly update problem lists, labs, and consult summaries.
Auto-Save Recording: Prevents loss of hospital encounter notes.
Telemedicine Caller ID Integration: Compatible with Teams-based virtual care.
Form Fill Automation: Converts static PDF forms like the Disability Tax Credit into fillable, reusable form.
The Impact
Dr. LeBlanc began integrating Empathia into both daily rounds and administrative workflows. The system’s ability to combine recordings, dictations, and template reuse helped reduce repetitive typing and ensure that consult discussions are captured clearly.
“I can now capture what the team discusses during rounds — not just the patient visit itself.”
“The system makes it easier to summarize and reuse information accurately.”
Empathia also addressed her form filling challenge, ensuring that future PDF-based forms would be filled seamlessly, minimizing downtime.
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