Family Medicine Spotlight — How Dr. Raheel Mehran Panhwar Streamlines Documentation and Billing with Empathia AI + Accuro Integration
Clinic Snapshot
Provider Name / Title | Dr. Raheel Mehran Panhwar, MD (Family Medicine) |
Clinic | Ashern Medical Clinic |
Location | Ashern, Manitoba |
EMR System | Accuro EMR |
Care Settings | In-clinic & Telemedicine |
Languages Spoken | English and Urdu |
Programs & Approvals | Previously approved for a Health Canada Infoway AI scribe pilot during residency |
Background
Dr. Raheel Mehran Panhwar is a family physician at Ashern Medical Clinic who sees 15–20 patients daily across in-person and telemedicine appointments.
Having used Accuro EMR since residency and previously tested another AI scribe through Canada Health Infoway, he decided to switch to Empathia’s for the Accuro integration pilot and billing automation for Manitoba physicians.
“I’ve used other AI scribes before, but I wanted something that fits directly into Accuro and helps with billing too.”
Challenges Before Empathia AI
Manual documentation for both family practice and emergency department visits
Limited Accuro features for walk-in and telemedicine workflows
Reliance on paper charts in ED and separate systems for code generation
Difficulty adding evidence-based content (UpToDate / Open Evidence) directly into notes
Need for accurate billing codes without memorizing fee schedules
“In emergency, we still use paper charts, so generating proper codes manually was time-consuming.”
The Discovery
Dr. Panhwar first learned about Empathia through the Family Medicine Forum (FMF). After learning about Empathia’s Accuro integration and multilingual capabilities, he decided to explore how the platform could streamline his workflow.
“I look forward to seeing you again at FMF next month in Winnipeg.”
Workflow Adaptation
Front Desk: Inputs vitals directly into Accuro.
Physician: Uses Empathia for dictation or recorded conversations to generate structured notes and discharge summaries.
AI Assistant (Emma): Summarizes UpToDate or Open Evidence-style content for context in notes.
“It’s so exciting to have EMMA help include UpToDate or Open Evidence info in notes.”
Top Features Used
Accuro Integration – Syncs documentation directly into the EMR.
Smart Summary– Summarizes web pages or PDFs and autofills evidence summaries into visit notes.
Multilingual Note Generation – Generates SOAP notes, referrals, and handouts in multiple languages (Urdu, Punjabi, French, Tagalog).
AI-Recommended Differential Diagnoses (DDx) – Recommend possible DDx during note generation.
Billing Code Assistant – Suggests OHIP and IC codes and integrates with Dr. Bill for future submission automation.
“I’m excited about the billing code feature — that’s going to save a lot of time.”
The Impact
After setup, Empathia helped Dr. Panhwar simplify his charting, billing, and patient communication workflow — especially valuable in Manitoba’s rural and hybrid care environment.
Reduced documentation burden: No more manual typing or repetitive charting.
Improved billing accuracy: AI-assisted code generation for consistent submissions.
Flexible access: Works on both desktop and mobile, even with slower connections.
Language inclusivity: Supports Urdu and other languages to improve communication with diverse patients.
“It’s good to know it works even with slow internet — that’s important for rural clinics. This will be helpful for my walk-in clinic and telemedicine work too.”
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