The Empathia Telemedicine Resource Hub
Virtual visits are common enough now that most clinics have some version of a telehealth setup, whether that's a dedicated video platform, a phone propped on speaker, or a mix of tools stitched together as needed. What varies a lot more is what happens to the documentation once the call ends.
This hub brings together what Empathia offers for telemedicine and what to evaluate in telehealth documentation software generally. Each section links to a deeper look at that specific piece.
Calling Patients Directly From the App
Empathia's Telemedicine on Phone feature lets clinicians call a patient straight from the app, using the clinic's Caller ID instead of a personal number, with the AI scribe capturing the conversation natively as the call happens. No headset, no speaker mode, no second device. When the call ends, a structured draft encounter note is already there.
Smart Pause handles interruptions automatically if another call comes in, and the scribe disables itself if a patient declines recording while the call continues.
Video calling is available too, using the same one-app workflow: no extra platform to open, and the same auto-generated draft encounter note when the call ends.
👉 See the full walkthrough in Telemedicine on Phone: Call Patients, Get Notes Instantly.
Speakerphone vs. Built-In: What Actually Changes
Plenty of clinics run virtual visits today by placing a phone on speaker and documenting afterward. It works, but every extra device and extra step is a place where audio quality, privacy, or documentation can slip.
The difference between that workflow and a built-in one comes down to a handful of concrete things: where the note comes from, what number the patient sees on their caller ID, and whether documentation happens during the call or gets queued up for later.
👉 Read the full comparison in Speakerphone vs. Built-In Telemed: What Actually Saves You Time.
Recording Visits on Zoom, Doxy, or OTN
Switching platforms isn't required to get a structured note. Empathia can record external telemedicine visits run on Zoom, Doxy, OTN, or other virtual platforms, generating the same structured documentation from that audio. This is worth knowing about for clinics that already have a preferred video platform in place and don't want to change how patients join a visit, only how the visit gets documented.
Choosing Telehealth Documentation Software
Not every telehealth tool solves the same problem. Some focus on scheduling or video conferencing. Others focus specifically on what happens to the visit once it's been captured: structured notes, templates, patient-ready summaries, and reduced duplicate work after the encounter.
Evaluating a telehealth documentation tool means looking past whether it can host a call, and asking whether it supports the full workflow around that call.
👉 Read the complete breakdown in Telehealth Documentation Software: What to Look for and How AI Helps.
Where to Start
For clinics already running phone based virtual visits, Telemedicine on Phone is the most direct starting point since it's already released and removes the extra devices a speakerphone workflow adds. For clinics evaluating telehealth software more broadly, or comparing several tools, the documentation software guide above walks through what to prioritize.
FAQ
What is Empathia's Telemedicine on Phone feature?
It's a built-in feature that lets clinicians call patients directly from the Empathia app, using the clinic's Caller ID, with the AI scribe generating a structured draft encounter note automatically when the call ends.
Do I need a headset or speaker mode to use it?
No. Because the call happens natively inside the app, audio is captured directly, so no headset or speaker setup is required.
Is video calling available too?
Yes. Video calling is live alongside the phone feature, using the same one-app workflow and the same auto-generated draft encounter note.
Can I still record visits on Zoom, Doxy, or another platform?
Yes. Empathia can record external telemedicine visits run on Zoom, Doxy, OTN, or other platforms and generate the same structured note from that audio.
What happens if I get another call during a telemedicine visit?
Smart Pause automatically pauses the current consultation so the incoming call can be taken, without losing the encounter in progress.
What should I look for in telehealth documentation software generally?
Look for support for the visit formats your practice actually runs, structured note generation, telehealth-ready templates, patient-ready outputs like summaries and handouts, and privacy-supporting workflow features such as caller ID masking or consent-aware recording.
👉 Ready to see how telemedicine and documentation work together in one app? Start your free trial today.
