Specialty Template Customization Solves Documentation Headaches for Emergency Dentist
Chatham-Kent Dental
Chatham-Kent, ON, Canada
Doctor
Ibitomi Osih
Specialty
Dentistry
Templates can be tailored to meet individual needs, allowing users to define how certain phrases or instructions should be documented.
The challenge
Before Empathia
- Inaccurate Specialty Capture: The existing AI tool “doesn't fully capture dental procedures.” This forces Dr. Osih to spend extra time ensuring the notes are clinically complete and accurate for her specialty.
- Repetitive Copy-Paste Documentation: Dr. Osih’s previous workaround for the AI's shortcomings was to focus on patient discussions using the AI, while manually “copying and pasting relevant dental information” from other sources into the final note. This is inefficient and introduces potential for inconsistency.
- Concerns Over Cost vs. Use: Since Dr. Osih “only uses the tool occasionally for emergency dental patients,” she had concerns about the full subscription cost, highlighting the need for the tool to be perfectly tailored to justify the expense.
Dr. Osih, an experienced dentist, uses AI note-taking tools, specifically the AI ambassadia tool (referred to in the notes) for her patient encounters. Her primary use case for the AI is for emergency dental patients, where she needs to quickly capture the patient discussion. Her priority when looking at an AI scribe is that it must accurately and efficiently capture specialty-specific clinical information, especially for her unique, episodic emergency visits.
The Transformation
After Empathia
Key Improvements
Dr. Osih is transitioning from a general AI note-taking process to a template-driven, specialty-specific documentation workflow.
- Integration: The template system is accessed through the Templates section under Personalization within the core system. The demonstration showed that templates can be imported from a “community shared by John.”
- Customization is Key: Michael showed Dr. Osih how to “import and customize a dental template,” which included modifying sections and reordering sections. This level of tailoring directly addresses her challenge of the tool not fully capturing dental procedures.
- The New Workflow: Instead of copying and pasting, Dr. Osih will now use the customized dental template to guide the note generation for emergency patients. The goal is for the note to reflect specific patient information and medical terminology relevant to dentistry.
Dr. Osih’s journey to a tailored workflow began with a call to Empathia team. The discovery wasn't a general feature, but the Template function. During the session, Dr. Osih “discover[ed] a dental template she was previously unaware of,” which immediately piqued her interest and changed her perception of the tool's utility for her specialty.
Get started with Empathia
Start delivering care with less burden！
Key Features Used
Smart Edit
AI-powered editing that understands medical context
Templates
Customizable templates for common visit types
