Cutting Through Hospital Paperwork: How Empathia AI Supports Dr. LeBlanc’s Daily Workflow
St-Isidore MÉDICAL
St. Isidore, ON, Canada
Doctor
Dr. Manon Denis-LeBlanc
Specialty
Family Medicine
It’s quite different from other scribing tools — I can now capture what the team discusses during rounds — not just the patient visit itself.
The challenge
Before Empathia
- Cumbersome Hospital Workflows: Difficulty documenting multi-provider discussions and consult updates.
- Manual Form Completion: Time-consuming process for Disability Tax Credit forms and other non-EMR PDFs.
- Fragmented Tools: Balancing between different systems like Meditech, TELUS PS Suite, and Teams telemedicine caused workflow disruptions.
Dr. Manon Denis-LeBlanc practices in a hospital environment that demands detailed, structured documentation — from inpatient rounds to complex multidisciplinary meetings. Her documentation needs to extend beyond standard SOAP notes to include team consultations, results summaries, and ongoing patient updates.
Care Setting: In-hospital and hybrid (rounds + virtual)
Team Setup: Consultant with multidisciplinary team (residents, nurses, specialists)
Common Note Types: Consult notes, inpatient updates, multidisciplinary summaries, Disability Tax Credit forms
“I need to capture results, consultations, and team discussions — not just patient encounters.” — Dr. LeBlanc
When exploring AI scribe options, she was particularly interested in a tool that could adapt to a hospital’s dynamic workflow, handle multilingual note generation, and support both clinical and administrative documentation, including government forms.
Challenges
Cumbersome Hospital Workflows: Difficulty documenting multi-provider discussions and consult updates.
Manual Form Completion: Time-consuming process for Disability Tax Credit forms and other non-EMR PDFs.
Fragmented Tools: Balancing between different systems like Meditech, TELUS PS Suite, and Teams telemedicine caused workflow disruptions.
How Empathia AI Fits Into Daily Workflow
The Discovery
Dr. LeBlanc connected with Empathia through a guided onboarding session, exploring how the system could support hospital documentation, telemedicine workflows, and Infoway/OntarioMD program activation.
“It’s quite different from other scribing tools — I like that it can capture my meetings and consultations too.”
Implementation & Workflow Adaptation
They appreciate the Empathia’s flexibility across devices — showing how both phone and laptop recordings can capture team rounds or consults, and how to safely stop and save recordings to prevent data loss.
They explored:
The Empathia Chrome Extension for cropping screen-based recordings.
Dictation and Smart Edit features for updating patient lists, labs, and ongoing problems.
How to create custom templates from existing notes or build new ones for follow-ups like diabetes care.
Using French language settings for bilingual documentation.
“It’s great that I can do this in French too.”
The Transformation
After Empathia
Key Improvements
“I really like being able to create my own templates — it’s so much easier to reuse notes the way I want.”
By joining the Canadian Health Infoway program, Dr. LeBlanc began integrating Empathia into both daily rounds and administrative workflows. The system’s ability to combine recordings, dictations, and template reuse helped reduce repetitive typing and ensure that consult discussions are captured clearly.
“I can now capture what the team discusses during rounds — not just the patient visit itself.”
“The system makes it easier to summarize and reuse information accurately.”
Empathia also addressed her form filling challenge, ensuring that future PDF-based forms would be filled seamlessly, minimizing downtime.
Get started with Empathia
Start delivering care with less burden！
Key Features Used
Templates
Customizable templates for common visit types
Telemed
All-in-one built-in Telemed on mobile and web—call patients directly or start a secure video visit with automatic, seamless documentation.
Dictation
Voice-to-text with medical terminology recognition
AutoFill Form
Instantly completes your clinic and EMR pdf forms using information from your note, intake, and patient chart—saving time and eliminating manual entry.
Mobile App Recording
Record, transcribe, and built-in telemed feature on the go
