How Amari Medical Practice Set Up Empathia Across Two Clinics with Oscar Integration and Multilingual Support
Amari Medical Practice
Surrey, BC, Canada
Doctor
Dr. Yasmin Garcia
Specialty
Family Medicine
I like that Empathia fits my workflow: I can record, use templates, and expand later with more advanced AI features.
The challenge
Before Empathia
“I work in two clinics and needed something that can handle both, and support my preferred language.”
Dr. Garcia is a family physician practicing at Amari Medical Practice and an affiliated site using Oscar Pro.
Clinic Size: 7 Providers, multiple exam rooms
Care Setting: Hybrid(In-clinic and telemedicine)
Common Note Types: Consultation notes, follow-ups, referral letters, patient handouts
Before joining Empathia, she primarily typed her notes manually, managing documentation between multiple EMR systems and office locations.
Manual note-taking: No prior experience with AI or dictation tools.
Multiple clinic setups: Needed one account to manage records and notes across different locations.
Limited EMR compatibility: Transitioning from Accuro and Tali to Oscar required a stable, integrated solution.
Language support: Requested inclusion of Filipino for bilingual communication.
“It’s good to know I can manage both clinics and keep my templates separate but under the same account.”
How Empathia AI Fits Into the Workflow
The Discovery
She was referred by clinic owner Dr. Shah, a current Empathia AI user, after exploring other AI tools like Tali and Heidi but deciding not to continue with them. The clinic is enrolled in the Canada Health Infoway program 1-year free license program.
She wanted a tool that would simplify typing, integrate directly into Oscar Pro, and manage both clinic workflows under one profile.
Workflow Adaptation
Before Visit: Review patient chart in Oscar; start encounter in Empathia portal.
During Visit: Type or record directly within Oscar using Empathia’s extension; note auto-saves.
After Visit: Generate referral letters or patient handouts; sync automatically with the EMR.
Across Clinics: Switch between Amari Medical Practice and secondary location under one profile.
“It’s easy to switch clinics and still keep everything organized in one place.”
The Transformation
After Empathia
Key Improvements
Even before using AI for full automation, Empathia provided Dr. Yasmin a cleaner, simpler documentation process aligned with her typing preference and multi-clinic structure.
- Unified access: One platform for both Oscar clinics.
- Language flexibility: Filipino language enabled for patient communication.
- Faster note creation: Auto-save and formatting reduce manual work.
“I like that Empathia fits my workflow: I can record, use templates, and expand later with more advanced AI features.”
Get started with Empathia
Start delivering care with less burden！
Key Features Used
Templates
Customizable templates for common visit types
Mobile App Recording
Record, transcribe, and built-in telemed feature on the go
