Replace Dragon Dictation with Empathia and Speed up SOAP generations and Telemed Visits
Assiniboine Medical Clinic
Winnipeg, MB, Canada
Doctor
Dr. Yatish Kotecha
Specialty
Family Medicine
Empathia saves me time every day. I like that I can still summarize findings the way I want — the template just fills in the structure for me. It’s impressive how accurately it handles medications and dosages.
The challenge
Before Empathia
- Manual Documentation — Needing to dictate patient interaction after the visit.
- Repetitive Dictation Tasks — Reliance on traditional dictation software required constant manual corrections
Dr. Kotecha is a family physician who manages a busy hybrid practice, balancing in-clinic visits with telemedicine consultations. Her existing workflow involved using Dragon dictation software, but she found it expensive, inefficient, and dependent on manual typing.
“I used to spend so much time fixing small details after dictation — it just slowed me down.”
Manual Documentation — Needing to dictate patient interaction after the visit.
Repetitive Dictation Tasks — Reliance on traditional dictation software required constant manual corrections
She began exploring AI-based alternatives that could help capture notes more efficiently without interrupting the natural patient flow during exams or phone consultations.
Implementation & Workflow Adaptation
Dr. Kotecha completed setup of both the Empathia mobile app and Chrome extension, focusing on optimizing the workflow for in-clinic and telemedicine encounters.
They explored:
Multi-device recording — Quick access for each visit and recording through mobile or desktop.
Template creation — Building and customizing physical exam templates to fit her note style.
Dictation and merging — Adding and editing recording chunks for complete, polished notes.
Referral letter automation — Using bracket placeholders to auto-insert patient-specific details.
Telemedicine integration — Setting caller ID and recording phone encounters directly from the Empathia app.
The Transformation
After Empathia
Key Improvements
After implementation, Dr. Kotecha found that Empathia significantly reduced her manual documentation time, while maintaining her preferred summarizing style. The telemedicine integration allowed her to manage calls, charting, and documentation in one place — a major improvement over her previous tools.
“It’s just smoother now — I can do my calls, document, and edit without switching apps. I’m much happier not having to correct dictations every time.”
With Empathia AI, Dr. Kotecha transformed her documentation workflow, replacing traditional dictation tools with a modern, integrated system that fits both her in-person and virtual care routines.
The result: less typing, smoother visits, and higher documentation accuracy — all while keeping patient interactions natural.
“Empathia saves me time every day. It finally works the way I work.”
Get started with Empathia
Start delivering care with less burden！
Key Features Used
Dictation
Voice-to-text with medical terminology recognition
Templates
Customizable templates for common visit types
Telemed
All-in-one built-in Telemed on mobile and web—call patients directly or start a secure video visit with automatic, seamless documentation.
