How Internist Dr. Wilson is Streamlining Post-ICU Documentation with Empathia AI
Critical Care Recovery Program
Richmond , BC, Canada
Doctor
Dr. Marnie Goodwin Wilson
Specialty
Internal Medicine
With Empathia AI, I finally have a structured, dependable documentation system. Automatically pulling past records and creating advanced templates has simplified complex patient management and allowed me to keep pace as our program expands.
The challenge
Before Empathia
- Lack of Structured Templates: As a growing clinic, Dr. Goodwin Wilson currently does not use a structured template, leading to potential inconsistency in notes for patients with highly complex post-ICU medical histories.
- Inefficient Context Gathering: Managing patient information (including files and past records) for follow-up visits requires manual effort to ensure the AI has the full context needed for accurate note generation.
- Fragmented Documentation Method: The reliance on a mix of dictation and typing across different clinic locations prevents the establishment of a single, consistent, and highly efficient workflow.
Dr. Marnie Goodwin Wilson is an Internal Medicine specialist primarily focused on the Critical Care Recovery Program, a clinic that deals with patients who have complex medical histories following critical illness. Her current documentation workflow is fragmented, using a combination of dictation and typing depending on the clinic location. As her post-ICU clinic is growing, she recognizes the immediate need to develop a structured template to ensure consistency and efficiency. She was introduced to Empathia by a colleague (Dr. Bella Wu) and sought a powerful AI tool to streamline her practice and efficiently manage complex patient information.
How Empathia AI Fits Into Their Workflow
The Discovery
Dr. Goodwin Wilson was seeking a system to simplify her approach, especially for complex patients. After hearing good thing about Empathia from her colleague at VCH, She signed up for the BC Scribe Trial, using a referral code, committing to experimenting with the technology to build a structured documentation system.
Implementation & Workflow Adaptation
Dr. Goodwin Wilson's plan focuses on using Empathia to standardize her note structure and utilize its features to manage complex patient data.
Standardizing with Templates
She used the Empathia template system to develop her first structured template for the post-ICU clinic. She learned that brackets [contain content instructions], parentheses (specify format), and examples stabilize the AI's output, allowing her to build a system that is complex enough for her specialty but easy to use.
Data and File Management
She can now upload files (including various formats and photos taken with her phone's mobile app) and past medical records to provide the AI with context for note generation, addressing the complexity of her patient histories.
SOAP Note and Customization
She can generate SOAP notes and then customize them immediately using the Smart Edit feature. The system also allows her to create and save custom instructions for future notes, essentially training the AI to her specific Internal Medicine style.
Recording and Dictation Workflow
For patient visits, she can record directly on the phone or web portal. For physical exams, she can use dictation after the patient departs or rely on the visit context to ensure detailed findings are captured.
Follow-Up Efficiency
For follow-up visits, past records are automatically accessible in the system, eliminating the need for manual copying of previous notes—a significant time saver for chronic care.
The Transformation
After Empathia
Key Improvements
Empathia AI provides Dr. Goodwin Wilson with the tools needed to build a consistent, structured documentation system for her growing Critical Care Recovery Program. The ability to upload various files and automatically include past records streamlines the management of complex patient data. By focusing on template creation and learning the advanced features (brackets/parentheses/examples), she is positioned to move past a fragmented dictation/typing approach to a single, efficient, AI-powered workflow that will maintain high note quality as her clinic volume increases.
Metric | Before Empathia AI | After Empathia AI |
|---|---|---|
Note Structure | No structured template in use | Developing - Using Empathia to build the first clinic template |
Context for Follow-ups | Required manual copying of past notes | Automated - Past notes automatically included from prior visits |
File/Data Upload | Inefficient handling of files/photos | Streamlined - Mobile app photo upload and file processing confirmed |
Physical Exam Capture | Dependent on current location method | Standardized - Using templates and post-visit dictation options |
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Key Features Used
Smart Summary
Summarize and combine multiple reports (e.g., genetics reports, lab results, referral letters) into one unified summary
Templates
Customizable templates for common visit types
Smart Edit
AI-powered editing that understands medical context
