Simplified Telemed Consults with Empathia AI Pre-Visit Intake
Women’s Health & Menopause Care
Salt Lake City, Utah, US
Doctor
Robin Dale
Specialty
Other
I searched on ChatGPT for the best AI tools for telemedicine, tried a few, and Empathia AI stood out right away — especially the AI pre-visit feature.
The challenge
Before Empathia
- Manual intake: All patient information was collected via paper forms and handwritten notes.
- Limited technology integration: No EMR system or automated workflow support.
- Time constraints: Wanted to keep telemedicine simple and efficient without large software costs.
“I only see a few patients each month — I just need something that saves time but doesn’t require a big EMR setup.”
Robin is a semi-retired physician assistant practicing part-time telemedicine from her home in Utah, primarily caring for menopause and women’s health patients.
She works around 10 hours per week, seeing about one patient per week, and manages her records on paper charts instead of an EMR to minimize overhead.
When Robin decided to modernize her documentation process, she turned to ChatGPT for recommendations — and discovered Empathia AI among a shortlist of four options. After exploring several platforms, she found Empathia’s AI Pre-Visit Intake and Telemed feature most compelling.
“I searched on ChatGPT for the best AI tools for telemedicine, tried a few, and Empathia AI stood out right away — especially the AI pre-visit feature.”
Before
Manual intake: All patient information was collected via paper forms and handwritten notes.
Limited technology integration: No EMR system or automated workflow support.
Time constraints: Wanted to keep telemedicine simple and efficient without large software costs.
“I only see a few patients each month — I just need something that saves time but doesn’t require a big EMR setup.”
How Empathia AI Fits Into Daily Workflow
The Discovery
Robin found Empathia AI through ChatGPT while looking for easy-to-use AI assistants that could support part-time clinicians.
After exploring the AI Pre-Visit Intake, Telemed, and AutoFill Form features — and Robin immediately identified the pre-visit intake as the most useful for her small virtual practice.
“I really like the AI pre-visit. I uploaded my current questionnaire so the AI can collect that information automatically — that’s a big time-saver, saving 30 minutes per patient”
Workflow Adaptation
Pre-Visit: Patients complete an AI pre-visit questionnaire, replacing paper intake forms.
During Visit: Robin conducts Zoom consultations, optionally recording audio for AI-generated summaries.
After Visit: Empathia’s system drafts the consult note, autofills forms, and generates patient handouts or follow-up instructions.
“It’s simple — the AI organizes everything for me before I even start the call.”
Implementation
Since Robin’s practice is small and low-volume, she enjoyes the lightweight onboarding plan and cost-effective license:
Free plan for up to 10 encounters per month.
Pay-as-you-go option
Step-by-step setup email with AI pre-visit instructions and video tutorials.
The Transformation
After Empathia
Key Improvements
Even in a small telemedicine setting, Empathia’s AI tools created tangible time savings and simplified patient interactions.
- No more manual intake: AI pre-visit replaced handwritten forms.
- Smooth telemedicine workflow: Directly integrates with Zoom, no EMR required.
- Structured documentation: Consistent, legible visit notes automatically generated.
- Affordable for small practices: Flexible pricing based on actual use.
“It fits perfectly for how I practice — part-time, small patient load, and I don’t have to invest in a full EMR.”
Metric | Before Empathia AI | After Empathia AI |
|---|---|---|
Patient Intake | Manual paper forms | AI Pre-Visit questionnaire |
Note Generation | Typed or handwritten | AI-generated notes |
Time per Patient | 60 min total | 30 min including note |
Cost per Month | High EMR overhead | Free or affordable light plan |
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Key Features Used
AI Pre-Visit Intake
AI-led patient intake that collects information before the visit—via voice or text—and organizes it into a clean, structured summary.
Telemed
All-in-one built-in Telemed on mobile and web—call patients directly or start a secure video visit with automatic, seamless documentation.
AutoFill Form
Instantly completes your clinic and EMR pdf forms using information from your note, intake, and patient chart—saving time and eliminating manual entry.
