Reclaiming the Evenings: How Dr. Lipson Streamlined Pediatric Intake and Consults with Empathia AI
BC Children Hospital, Oakridge Pediatrics, UBC Health Clinic
Vancouver, BC, Canada
Doctor
Dr. Alisa Lipson
Specialty
Pediatrics
Despite some initial customization steps, I found the tool valuable for accessing past patient reports, such as a genetics report from when the patient was younger.
The challenge
Before Empathia
N
Dr. Alisa Lipson is a busy pediatrician who aims to reduce the administrative burden of reviewing complex patient charts and generating specialty notes. Her work requires detailed documentation, especially when referencing older reports (e.g., genetics reports from early childhood). While excited about AI’s potential to “revolutionize medicine,” her focus was on finding a tool that could deliver concise, accurate, and customized information so she could prioritize clinical reasoning over clerical tasks.
Before
Time-Consuming Chart Review
Manually reviewing extensive patient histories and old specialty reports, risking missed key details.
Need for Concise Summaries
Intake summaries needed to highlight only abnormal and relevant information, which required significant manual editing.
Cumbersome Consult Letter Formatting
Copying consult notes into final documents created workflow interruptions due to formatting inconsistencies.
Implementation & Workflow Adaptation
Discovery
Dr. Lipson identified Empathia’s potential to integrate with patient data and quickly surface key information, especially for pre-visit charts and consult letter creation.
Setup and Core Workflow
Installed the Empathia Chrome extension for direct access to charts in the EMR and used her phone for recording visits.
Custom Template Creation: Collaborated with Empathia AI Support to build:
Pediatric Intake Summary template
Pediatric Consultation Letter template
Intake & Multi-Report Review
Uses Empathia to merge multiple doctor reports into one cohesive summary.
Formatting Workflow
Copies text as plain text and formats externally to preserve her letterhead and professional style.
Tips to share
Early note-generation issues resolved by:
Providing clearer speaker identification at the start (e.g., child vs parent)
Clarifying gender/family history in speech to avoid misinterpretation
The Transformation
After Empathia
Key Improvements
Empathia immediately helped Dr. Lipson streamline chart prep and final documentation steps. With tailored templates and improved data capture, she now has a more efficient, specialty-aligned workflow.
Key improvements:
- Merged multi-report summaries reduce EMR clicking and scanning time
- Reduced after-hours charting and manual editing
- Higher satisfaction due to smoother, template-driven workflow
Metric | Before Empathia AI | After Empathia AI |
|---|---|---|
Avg. Time Per Note | Manual synthesis of complex charts | Targeted, concise AI-generated summaries |
After-Hours Charting | Required for chart review + editing | Reduced via custom templates + concise output |
Get started with Empathia
Start delivering care with less burden！
Key Features Used
Smart Summary
Summarize and combine multiple reports (e.g., genetics reports, lab results, referral letters) into one unified summary
Intake Summary
Auto-generates patient history from intake forms
Templates
Customizable templates for common visit types
