How a Urology Chief Streamlined Patient Documentation and Telemedicine with Empathia AI
Guelph General Hospital
Guelph, ON, Canada
Doctor
Dr. Eric Hirshber
Specialty
Urology
Empathia makes documentation feel effortless. I can focus on my patients instead of juggling multiple note systems.
The challenge
Before Empathia
Managing High-Volume Documentation Across Multiple Systems
As Chief of Urology at Guelph General Hospital, Dr. Eric Hirshberg sees a large number of patients daily via in-person and telemedicine for follow up appointments and consultations.
With a growing patient population, he spends significant time dictating notes, managing the volume of documentation.
“Keeping up with SOAP notes and procedural documentation for hundreds of patients is time-consuming. I wanted a solution that integrates smoothly with my existing workflow without adding complexity.”
Dr. Hirshberg needed a streamlined, efficient solution that could handle high-volume documentation while remaining compatible with his existing EMR system, Accuro.
The Transformation
The Turning Point: Discovering Empathia’s Simplicity and Flexibility
During his onboarding session, Empathia team demonstrated how the platform could integrate seamlessly with Accuro, while also supporting telemedicine workflows.
Dr. Hirshberg was impressed by how Empathia simplified note-taking and allowed him to customize SOAP notes, macros, and templates, all within a familiar workflow.
“Empathia’s simplicity is its biggest advantage. I can integrate it with Accuro and start using it immediately — it doesn’t feel like I’m learning a completely new system.”
Inside the Workflow: SOAP Notes, Macros, and Telemedicine
Dr. Hirshberg explored key Empathia features:
SOAP Note Creation & Template Customization – Personalize note styles, edit templates, and batch upload existing macros from Accuro.
EMR Integration – Incorporate notes directly into Accuro, ensuring all patient records remain centralized.
Telemedicine Features – Set up caller ID, use AI pre-visit screenings, and manage privacy settings like note deletion timelines.
Dr. Hirshberg planned immediately start using Empathia on his office computer, batch-upload existing Accuro macros, and configure his note personalization settings, enabling faster, more accurate documentation for both in-person and telemedicine visits.
Implementation: Fast Setup and Personalized Support
Empathia provided:
Step-by-step instructions for Accuro integration
Setup guidance for the telemedicine feature
Ongoing support for template customization and workflow optimization
This ensured Dr. Hirshberg could start using Empathia immediately with minimal disruption to his day-to-day practice.
After Empathia
Key Improvements
Empathia AI helps high-volume specialists like Dr. Eric Hirshberg save time, reduce duplication, and maintain accurate, personalized documentation.
By integrating seamlessly with Accuro and supporting both in-person and telemedicine workflows, Empathia allows him to spend more time on patient care and less time on his documentation.
✅ Efficient High-Volume Documentation
By importing macros and personalizing SOAP notes, Dr. Hirshberg can document multiple patients faster without compromising detail.
✅ Seamless Telemedicine Integration
Caller ID setup and AI pre-visit screenings streamline telehealth visits, improving patient experience and workflow efficiency.
✅ Personalized Note System
Customizable templates allow Dr. Hirshberg to maintain his preferred documentation style across both in-person and telemedicine encounters.
“Empathia makes documentation feel effortless. I can focus on my patients instead of juggling multiple note systems.”
Why it matters
High-volume specialists like Dr. Hirshberg face increasing administrative demands, and EMR systems alone often cannot keep pace.
Empathia provides a flexible, intuitive solution that integrates with existing EMRs, reduces duplication, and adapts to both in-person and telemedicine workflows.
Get started with Empathia
Start delivering care with less burden！
Key Features Used
Telemed
All-in-one built-in Telemed on mobile and web—call patients directly or start a secure video visit with automatic, seamless documentation.
Templates
Customizable templates for common visit types
