Front Desk Emma

Front Desk Emma. Handle Communication and Scheduling.

Your AI receptionist for phone, SMS, and web—so your team can focus on what matters most: your patients.

Always On24/7BilingualEN / FRSecure & CompliantPIPEDA & HIPAA

Today's Overview

Calls Handled
125
18%
Messages
98
22%
Appointments Booked
32
15%
Refill Requests
41
20%

Recent Conversations

(416) 555-0198
Appointment request
9:41 AM
Resolved
Sarah Johnson
Insurance form question
9:32 AM
Resolved
(647) 555-0145
Refill request
9:15 AM
Resolved

Upcoming Appointments

10:00 AMDavid Lee
10:30 AMMaria Garcia
11:00 AMJames Wilson
11:30 AMAisha Khan
View all appointments

Emma Handles It All

From the first call to the final follow-up—Emma keeps your clinic running smoothly.

AI Phone Receptionist

Answers calls, books appointments, and handles inquiries 24/7.

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SMS & Text Communication

Two-way texting with patients for reminders, updates, and quick questions.

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Smart Scheduling

Book, reschedule, or cancel appointments seamlessly.

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Refill Requests

Patients can request refills and Emma routes them to your team.

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Waitlist Management

Capture and manage waitlists to fill cancellations automatically.

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Patient Inquiries

Answers common questions and directs patients to the right information.

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Works With Your Systems

Seamlessly integrates with leading EMRs and practice management systems.

Secure & Compliant
HIPAA, PHIPA & PIPEDA
Easy Integration
Fast setup. Minimal IT lift.
Built for Healthcare
Trusted by clinicians across specialties.
Dedicated Support
Local teams. Real people. Here when you need us.

Why Clinics Love Front Desk Emma

Save Time

Reduce front desk workload and phone interruptions.

Happier Patients

Faster responses, shorter wait times, better experience.

More Bookings

Capture every opportunity and fill last-minute openings.

Secure & Compliant

Built for healthcare. PIPEDA and HIPAA compliant.

Trusted by Clinicians and Healthcare Organizations Across North America

8,800+
Clinicians
30+
Specialties
96%
Retention rate
American Academy of Family PhysiciansAmerican Academy of Family Physicians
Canada Health InfowayCanada Health Infoway
OntarioMDOntarioMD
Provincial Health Services Authority (BC)Provincial Health Services Authority (BC)
HIPAA Compliant
PHIPA Compliant
PIPEDA Compliant
SOC 2 Type II

Let Emma Be Your Front Desk.

Book more. Save time. Deliver exceptional patient care.

@2026 Empathia AI, Inc. All rights reserved.