Effective Date: July 18th, 2025

Welcome to SureCodeAI, powered by Empathia AI ("we," "our," or "us"). By accessing or using our free CPT code recommendation service ("Service"), you agree to these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Service Description

SureCodeAI provides automated CPT (Current Procedural Terminology) code recommendations based on the information you provide. The Service is provided free of charge and for informational purposes only.

3. Disclaimer

• The Service does NOT provide medical, legal, billing, or coding advice.
• CPT code recommendations are generated "as is" and "as available" without any guarantees of accuracy, completeness, or suitability.
• Users must independently verify all coding decisions and comply with applicable laws, payer rules, and professional guidelines.
• We expressly disclaim any warranty of any kind, including but not limited to accuracy, reliability, or fitness for a particular purpose.

4. Limitation of Liability

To the fullest extent permitted by California law, SureCodeAI and Empathia AI and their affiliates, officers, employees, or agents shall NOT be liable for any damages, including direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use the Service, including but not limited to:

• Billing errors or omissions,
• Audits or penalties,
• Financial losses or damages of any kind.

5. User Responsibilities

• You are solely responsible for all final CPT coding decisions.
• You agree that the Service is a tool for informational purposes only and does not substitute for professional judgment or advice.
• You must comply with all applicable laws, regulations, and payer policies when using the recommendations.

6. Use of De-Identified Notes with Your Permission

With your explicit permission, we may add your notes—after removing all personal and identifiable information—to a secure case library. This anonymized data helps us improve our AI models and provides valuable reference material for other clinicians.

• Your privacy and confidentiality are fully protected at all times.
• No personal health information or identifiers will be stored or shared.
• You can withdraw your permission at any time by contacting us at support@empathia.ai.

You agree that any contribution you make to the case library is voluntary and complies with all applicable privacy laws.

7. Intellectual Property

All content, technology, software, and AI models provided as part of the Service are owned by SureCodeAI and Empathia AI or their licensors. No ownership rights or licenses are granted to you except the limited right to use the Service as expressly provided in these Terms.

You agree not to copy, modify, distribute, sell, or lease any part of the Service or its content without our prior written consent.

8. User Accounts and Security

If you create an account to access the Service, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

9. Indemnification

You agree to indemnify, defend, and hold harmless SureCodeAI, Empathia AI, and their affiliates, and their officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of your use of the Service or violation of these Terms.

10. Privacy and HIPPA Compliance

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

We are committed to protecting your privacy and comply with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), to safeguard protected health information (PHI).

• We implement appropriate administrative, physical, and technical safeguards to protect the confidentiality and security of PHI.
• Any personal health information you provide will be handled in accordance with HIPAA standards.
• However, you are responsible for ensuring that your use of the Service complies with HIPAA and any other applicable privacy regulations.

11. Modifications and Termination

We reserve the right to modify, suspend, or discontinue the Service or these Terms at any time without notice. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved in the courts located within California.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

14. Contact Information

If you have any questions about these Terms, please contact us at: support@empathia.ai

By using SureCodeAI, you acknowledge that you have read, understood, and agreed to these Terms of Service.