OHIP Billing Guide🩺 ServicePublished 2026
A911

A911 OHIP Billing Code: Enhanced Family Practice Consultations

The A911 code is for special family and general practice consultations, involving at least 50 minutes of direct patient care for complex cases. Family physicians use this code for detailed assessments.

For Ontario Physicians & Billing StaffOHIP Schedule of Benefits Reference164.95 CAD~4 min read

1What Is the A911 OHIP Code?

A911 is a billing code under OHIP for special family and general practice consultations involving at least 50 minutes of direct patient contact. This is typically used in situations where a patient has multiple interacting chronic conditions or requires a complex goals-of-care discussion that a standard consultation cannot adequately cover.

Such consultations are necessary when the standard assessment tools are insufficient for addressing patient needs. For instance, if a patient with chronic diabetes, hypertension, and mental health issues presents needing a coordinated care plan, A911 allows physicians to conduct an in-depth assessment.

Because of the time requirement and the necessity to record start and stop times accurately, this code can often be overlooked or improperly used. Ensuring compliance with all documentation requirements is crucial for successful billing.

2Related Codes

CodeNameFrequencyDescription
A914GP focused practice comprehensive consultation by VideoVaries based on circumstanceFor comprehensive consultations conducted via video, generally involving similar criteria for complexity as A911.
A005ConsultationOnce per 12 months for related diagnosisGeneral family practice consultations without the extended time requirement.
A006Repeat consultationAs requiredUsed for follow-up consultations not subject to the same complexity level as A911.
A010GP focused practice consultation by VideoOnce per 12 months for related diagnosisVideo consultations with complexity similar to A005 but delivered via telehealth.

3Eligibility Requirements

To be eligible for billing under the A911 code, the consultation must meet specific criteria:

  1. The consultation must be rendered following a written request from a referring physician, nurse practitioner, or dental surgeon, who requests the opinion of a physician due to the complexity, seriousness, or obscurity of the case.
  2. At least 50 minutes of direct contact time with the patient is required, excluding time spent on other separately billable interventions.
  3. Start and stop times must be documented in the patient's permanent medical record.
  4. A written report, including findings and recommendations, must be prepared for the referring practitioner.

In cases where a consultation for the same diagnosis has already been provided, it can only be billed once per two consecutive 12-month periods unless certain conditions are met, such as hospital inpatient scenarios.

4What Your Clinical Note Must Show

1Required Documentation for A911

Ensuring complete documentation is critical to successfully billing A911 under OHIP.

  • Include a written request from the referring practitioner indicating the need for the consultation.
  • Document start and stop times for the consultation in the patient's permanent medical record.
  • Prepare a detailed report with findings, opinions, and recommendations for the referring practitioner.

5Weak vs. Strong Note Examples

The strong note succeeds due to its detailed chronological and referral documentation, fulfilling all A911 billing requirements, whereas the weak note lacks specificity and necessary timing details.

Weak Note

Patient seen for chronic condition management. Advised on lifestyle changes.

No start/stop times or referral details documented.

Strong Note

Consultation requested by Dr. Smith (Ref. #123456).

Spent 55 minutes in direct contact discussing diabetes, hypertension, and mental health management.

Start: 10:00 AM, Stop: 10:55 AM.

Detailed report sent to Dr. Smith with recommendations for follow-up.

  • Accurate recording of consultation start and stop times.
  • Comprehensive summary of patient interaction and issues addressed.

6Common Reasons This Code Is Missed

1
Inadequate Time Documentation
Failing to record start and stop times can lead to billing adjustments.
2
Incomplete Referral Information
Not including a formal request from a referring physician may render the service unbillable under A911.
3
Insufficient Direct Patient Contact
Not meeting the 50-minute minimum can result in denial of full payment.
4
Misidentification of Consultation Type
Not identifying a complex or specialized consultation when required.
Document A911 correctly — every time
Empathia's templates automatically structure your notes to capture every required element for audit-proof billing.

8Frequently Asked Questions

Can I bill A911 for a patient with multi-system chronic conditions?
Yes, A911 is appropriate for complex consultations such as managing multi-system chronic conditions where standard assessments are insufficient.
What should I do if the consultation exceeds the set time requirements?
While A911 requires a minimum of 50 minutes, documenting additional time spent supports the complexity and necessity of the extended consultation.
Is a family physician eligible to bill A911 for goals-of-care discussions in an out-patient clinic?
Yes, when the discussion is complex requiring detailed patient interaction beyond standard consultation times.
How to ensure A911 is billable when a patient is seen again within the 24-month period?
Ensure there is a new or clearly unrelated diagnosis for a second consultation within 12 months, or follow frequency rules for hospital inpatient settings.
What is the proper documentation for a consultation request?
The written request must identify the consulting physician, the referring source, the patient, and specify relevant information and requested services.
Does the patient's health status justify the need for an A911 consultation?
Yes, when direct input from a family physician is needed for complex cases like balancing medications for a patient with numerous interacting conditions.
Can A911 be billed for a referral originating from emergency department for follow-up care?
Yes, if the follow-up involves a complex issue not resolved in the initial emergency department visit, and it warrants a detailed consultation.
Disclaimer: This article is intended as a general educational resource for physicians and billing staff. It does not constitute billing advice or a definitive interpretation of the OHIP Schedule of Benefits. Always verify current billing codes, eligibility criteria, and documentation requirements directly against the official Schedule of Benefits or consult with a qualified medical billing specialist.
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