OHIP Billing Guide🩺 ServicePublished 2026
C721

C721 OHIP Billing Code: Complex Medical Re-Assessment in Occupational Medicine

The C721 code is designed for complex medical re-assessment of hospitalized workers with severe occupational illnesses, billed by occupational medicine specialists.

For Ontario Physicians & Billing StaffOHIP Schedule of Benefits Reference83.40 CAD~3 min read

1What Is the C721 OHIP Code?

Understanding C721

C721 is an OHIP billing code used by occupational medicine specialists for complex medical specific re-assessments of hospital in-patients. This code is pertinent in situations where a patient's condition involves complexity, such as serious exposure-related illnesses, including inhalational injuries or heavy metal toxicity. These cases often require comprehensive evaluation involving the illness, its source, and implications for the patient's return to work.

Due to the intricate nature of these re-assessments, physicians must ensure thorough documentation and justify the complexity of the case. Errors often occur when the complexity is not adequately documented or when frequency limits are exceeded.

2Related Codes

CodeNameFrequencyDescription
A723Medical specific assessmentPer encounterUsed for routine assessments outside complex cases, with a fee of CAD 95.95.
C723Medical specific assessmentPer encounterSimilar to A723, C723 is used within hospital settings with a fee of CAD 95.95.
A721Complex medical specific re-assessmentUp to 4 times annuallyCorresponds to C721 but for out-patient settings, with a fee of CAD 83.40.
A724Medical specific re-assessmentPer encounterFor routine re-assessments at a lesser fee of CAD 72.00.

3Eligibility Requirements

Eligibility Requirements for C721

  • Setting: C721 is applicable for non-emergency hospital in-patient services.
  • Virtual Care: This service may be conducted virtually but only via video, billed as C721A.
  • Frequency: Limited to four assessments per patient per physician per 12-month period, whether complex or not. Additional assessments will be adjusted to a lesser fee.
  • Time Documentation: A record of start and end times of the service must be kept in the patient's medical record for billing eligibility.

4What Your Clinical Note Must Show

1Time Recording

The service is not payable without documented time duration.

  • Start time of the service
  • End time of the service

5Weak vs. Strong Note Examples

The strong note succeeds due to its detailed description of the complexity and specific actions taken, along with precise time documentation, whereas the weak note lacks these crucial elements.

Weak Note

Patient seen for re-assessment. Condition discussed. No additional actions taken.

Strong Note

Re-assessment conducted for patient with complex hydrocarbon exposure.

Reviewed symptoms, lab results (including neurotoxicity markers), and workplace exposure scenarios.

  • Determined specific actions for return to work.
  • Documented detailed time spent: Start 10:00 AM, End 10:45 AM.

6Common Reasons This Code Is Missed

1
Incomplete Complexity Justification
Failure to document why the case qualifies as complex often leads to missed billing opportunities.
2
Exceeding Frequency Limits
Not tracking assessment frequency can result in fees being adjusted to a lesser amount.
3
Insufficient Time Documentation
Neglecting to record start and end times results in non-payment.
Document C721 correctly — every time
Empathia's templates automatically structure your notes to capture every required element for audit-proof billing.

8Frequently Asked Questions

What is the fee for C721 under OHIP?
The fee for C721 is CAD 83.40.
How often can C721 be billed for a single patient?
C721 can be billed up to four times per patient per physician annually.
In occupational medicine, what type of case justifies C721 billing?
Cases involving serious exposure-related illnesses such as inhalational injuries or heavy metal toxicity justify C721 billing.
What underlying condition might require a complex re-assessment in this specialty?
An admitted worker with a complex condition from solvent toxicity may require this re-assessment.
Can C721 services be billed for virtual assessments?
Yes, C721 can be billed for video-based virtual assessments but not via telephone.
What documentation is required for a C721 service?
Specific start and end times of the assessment must be documented for billing.
What differentiates a complex re-assessment from a standard one in occupational medicine?
A detailed evaluation of complex exposure-related illnesses and return-to-work implications differentiates it.
What patient scenarios might require use of C721 over standard codes?
Patients with inhalational injuries needing thorough reassessment may require C721 over standard codes.
Disclaimer: This article is intended as a general educational resource for physicians and billing staff. It does not constitute billing advice or a definitive interpretation of the OHIP Schedule of Benefits. Always verify current billing codes, eligibility criteria, and documentation requirements directly against the official Schedule of Benefits or consult with a qualified medical billing specialist.
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