OHIP Billing Guide🩺 ServicePublished 2026
W911

W911 OHIP Billing Code: Maximize Consultation Reimbursements for Long-Term Care Situations

W911 allows family and general practitioners to bill for comprehensive, in-depth consultations with long-term care patients. Ensure optimal billing by adhering to OHIP guidelines.

For Ontario Physicians & Billing StaffOHIP Schedule of Benefits Reference164.95 CAD~3 min read

1What Is the W911 OHIP Code?

Understanding W911 OHIP Billing Code

The W911 OHIP billing code is applicable for special family and general practice consultations involving long-term care patients. This code reflects services where the physician spends a minimum of 50 minutes in direct patient contact, not including additional separately billable procedures. Ideal for cases requiring substantial assessments, such as recurrent falls, unexplained weight loss, or new confusion, it ensures practitioners are compensated for the extended care necessary in these settings.

Special consultations under W911 are vital in assessing complex health concerns within long-term care institutions, where a thorough review of the patient's condition, including collateral histories from staff, is essential. It's easily overlooked when time spent isn't diligently recorded or the physician doesn't sufficiently differentiate these sessions from routine assessments.

2Related Codes

CodeNameFrequencyDescription
A911Special family and general practice consultationSubject to the same conditions as W911$164.95
A914GP focused practice comprehensive consultation by VideoOnce per 12-month period per patient$247.40
A005ConsultationSubject to conditions based on consultation needs$95.60
A006Repeat consultationDependent on previous consultation history$47.10

3Eligibility Requirements

Eligibility Requirements for W911 Billing

To be eligible for W911 billing under the OHIP:

  • Setting: It must be a non-emergency long-term care inpatient service.
  • Time Requirement: At least 50 minutes of direct contact time with the patient is mandatory, recorded accurately in the patient's permanent medical records.
  • Frequency: Can be billed once per two consecutive 12-month periods for the same patient, diagnosis, and physician, or twice if one is for a hospital inpatient or Emergency Department consultation within 12-24 months of the first. A clearly defined unrelated diagnosis allows for billing once every 12 months.
  • Consultation Process: Requires a written request from a physician, nurse practitioner, or dental surgeon, specifying the patient, services required, and consultant involved. All elements of a consultation must be met, including a written report to the referrer.

4What Your Clinical Note Must Show

1Patient Record Documentation

Ensure the following documentation is maintained to validate the billing of W911:

  • Document the start and end times of the consultation.
  • Include a copy of the written request for the consultation, signed by the referring healthcare provider.
  • Record the consultation directly in the patient's permanent medical record.

5Weak vs. Strong Note Examples

The strong note succeeds because it provides specific details about the consultation, including time spent, referring physician, and the content of the assessment, while the weak note lacks detail and context.

Weak Note

Saw patient for prolonged consultation today.

Strong Note

Consultation Details: Conducted a comprehensive assessment of patient's recurring falls and weight loss.

Start Time: 1:00 PM, End Time: 1:50 PM

  • Consultation request received from Dr. Smith (billing #123456) specifying need for assessment on recurrent falls.
  • Report prepared and sent back with detailed findings and recommendations.

6Common Reasons This Code Is Missed

1
Failure to Record Accurate Time
Not documenting the start and stop times can lead to reduced remuneration.
2
Unmet Consultation Requirements
Not fulfilling the detailed elements and documentation of a consultation can invalidate the billing.
3
Over-Limit Billing
Attempting to bill beyond OHIP's set frequency limits without qualifying conditions.
Document W911 correctly — every time
Empathia's templates automatically structure your notes to capture every required element for audit-proof billing.

8Frequently Asked Questions

What is the flat fee for billing W911?
The flat fee for billing W911 under OHIP is CAD 164.95.
Can W911 be billed on the same day as other consultations?
No other consultation, assessment, or visitor counselling service is eligible for payment when W911 is billed on the same day by the same physician.
What are typical cases warranting a W911 consultation in family practice?
Typical cases include recurrent falls, unexplained weight loss, or new confusion that require in-depth assessment over the standard consultation.
When might a family practice consultation require collateral history?
Collateral history is often required in cases of new confusion or complex symptomatic presentations where input from long-term care staff is crucial.
Who can make a referral for a W911 consultation?
Referrals can be made by a physician, nurse practitioner, or dental surgeon familiar with the patient's case complexity.
How does a presenting complaint of new confusion influence billing under W911?
New confusion can justify the time required for a detailed consultation, thereby making it appropriate for W911 billing.
What distinguishes W911 from basic consultation codes like A005?
W911 requires a minimum of 50 minutes of direct patient contact and covers more in-depth examination than basic consultation codes.
Disclaimer: This article is intended as a general educational resource for physicians and billing staff. It does not constitute billing advice or a definitive interpretation of the OHIP Schedule of Benefits. Always verify current billing codes, eligibility criteria, and documentation requirements directly against the official Schedule of Benefits or consult with a qualified medical billing specialist.
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