Empathia AI and Canada Health Infoway: Expanding Access to AI Medical Scribes Across Canada

Oct 8th, 2025

A National Partnership to Support Primary Care

Canada Health Infoway launched the AI Scribe Program to tackle one of the leading causes of physician burnout: documentation. The program focuses on primary care providers (PCPs) who carry the heaviest charting load, including family physicians, nurse practitioners, registered nurses in remote communities, and pediatricians providing longitudinal community-based care.

👉 Through this initiative, eligible clinicians receive a fully funded, 1-year Empathia AI license — helping them adopt AI documentation tools without financial barriers.

Early Results: Less Burnout, More Patient Time

In the first 3 months of the program, Infoway’s early evaluation showed:

2+ hours saved daily on documentation for most participants.
90% of clinicians reported reduced after-hours “pajama time.”
Improved accuracy in SOAP notes, consult letters, referrals, and telehealth documentation.
Positive patient impact: clinicians reported more attention to patients, less time typing.

“Empathia AI has transformed my workflow. I finish notes during clinic hours, not at night.” – Family Physician, Ontario

Clinicians from Ontario, British Columbia, Alberta, Saskatchewan, Nova Scotia and other regions have already adopted Empathia under the Infoway initiative, showing nationwide applicability.

💬 What Clinicians from the First Round Are Saying

Seamless EMR Integration — “It fits right into my workflow — no extra steps needed.”
Telemedicine Ready — “The only AI scribe with built-in telemed support. Patients finally pick up since Empathia shows my clinic’s caller ID.”
Your Templates, Your Way — “I imported my sample notes and customized my consult templates in minutes.”
Easy to Use — “I’m not tech-savvy, but I was up and running in less than 10 minutes.”
Real Time-Saver — “It cut my documentation time by more than half — I finish notes before leaving the clinic.”
Better Note Quality, Smarter Workflow — “I switched to Empathia for its complete workflow support — pre-visit intake, reliable note generation, auto-fill forms, billing, and responsive customer support.”

📅 Enrollment reopens October 15, 2025. Don’t miss your chance to join.

Already have a trial account? 👉 Apply Now, We Help You Submit →
No account yet? Sign up here and apply directly https://care.empathia.ai/sign-up/infoway

Seamless Integration with Accuro, Oscar and more EMRs

Empathia AI’s recent QHR Accuro integration makes AI documentation seamless:

Pull patient schedules and demographics directly from Accuro
Review intake summaries enriched with history and medications
Push AI-generated notes back to Accuro (SOAP, consult, referrals)
Autofill referral, lab, and insurance forms without duplicate typing
Compatible with Accuro Engaging video visit integration and mobile app workflows

This eliminates not only copy-paste work, but also streamlines chart preparation and patient intake, allowing physicians to stay focused on care, not administration. In a recent Accuro internal training, Empathia AI was recognized as the most advanced AI scribe integrated to date.

Why PCPs Choose Empathia AI

Infoway-approved partner with proven outcomes
Built in Canada with provincial compliance (HIA, PHIPA, PIPEDA)
All-in-one platform: built-in telemedicine support and real-time recording
Autofill forms for referrals, labs, and insurance
Billing feature (upcoming) with OHIP-ready support and audit-proof coding
AI-powered pre-visit intake to reduce admin burden before appointments
Longitudinal patient charting for streamlined follow-up care across visits

👀 Why Empathia?

Reopening Enrollment: October 15, 2025

Enrollment first opened on June 10, 2025, and many provinces reached their allocated quota within just the first few weeks.

Enrollment for the Infoway AI Scribe Program reopens on October 15, 2025.

If you are a:

Family physician
Nurse practitioner
Registered nurse working in a remote community
Pediatrician providing longitudinal, community-based care

👉 You may be eligible to participate and secure a 1-year fully funded Empathia AI license.

📅 Apply here on Oct 15, 2025 →

About the Infoway AI Scribe Program

Provides up to 10,000 fully funded one-year licenses for AI-powered documentation tools across Canada.
Vendors like Empathia were selected after a rigorous national review, ensuring solutions meet:
- National standards & clinical practice requirements
- Privacy compliance (HIPAA, PIPEDA, PHIPA, and Alberta HIA with OIPC guidance)
- Secure data sharing & interoperability under the Shared Pan-Canadian Interoperability Roadmap.
Implementation is province- and territory-specific, aligning with unique clinical and regional needs.

Apply Today and Secure Your 1-Year Free License