AI Scribe for Urgent Care | How Dr. Jenkins Streamlines Documentation
Community-based urgent care
Vancouver, BC, Canada
Doctor
Dr. Jenkins
Specialty
Emergency Medicine
I finish my notes before the next patient walks in. It’s a complete shift in efficiency.
The challenge
Before Empathia
Time-Consuming Charting in a Busy Urgent Care Environment
Urgent care physicians manage fast-paced, high-volume clinics — yet must still produce accurate and complete documentation for every visit.
For Dr. Jenkins, charting between patients often extended into personal hours, especially when completing multiple consults and referral forms daily.
“I needed a solution that could keep up with the speed of my clinic but still capture everything I say and do in a visit.”
The Transformation
The Turning Point: Introducing Empathia AI to Streamline Note Creation
During the Scribe BC Pilot Program (Cycle 3), Dr. Jenkins adopted Empathia AI, an AI medical scribe built to handle real-time documentation and reduce post-visit workload.
Empathia was configured to match her clinic’s note structure, allowing seamless transitions from dictation to completed SOAP notes.
What Changed
Empathia AI now:
Records encounters directly into structured templates
Auto-generates SOAP notes and consult summaries
Integrates with referral documentation workflows
Allows editing and approval before finalizing the note
“I finish my notes before the next patient walks in. It’s a complete shift in efficiency.”
Implementation: Fast Setup, Immediate Results
Empathia team helped Dr. Jenkins integrate Empathia into her daily routine, providing custom training and extending her trial access to ensure smooth adoption.
Within a week, Dr. Jenkins was recording and completing notes in real time, using her own custom templates.
After Empathia
Key Improvements
I finish my notes before the next patient walks in. It’s a complete shift in efficiency.
Urgent care workflows demand speed and precision. Empathia AI supports both — giving clinicians tools that document efficiently while maintaining accuracy and compliance.
✅ Significant Reduction in Documentation Time
Charting time per encounter dropped by more than half.
✅ Improved Note Quality
Empathia ensures consistency and completeness across all documentation.
✅ Better Work-Life Balance
Less after-hours charting, more focus on patients during clinic hours.
Get started with Empathia
Start delivering care with less burden！
Key Features Used
Mobile App Recording
Record, transcribe, and built-in telemed feature on the go
Templates
Customizable templates for common visit types
